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How we work

Apart from the quality people we employ to answer phone calls we also use leading edge technology to ensure the calls are answered quickly and professionally. Our inbound calls are routed via the Cable & Wireless network which is one of the leading phone networks in the world. Your calls will be routed to a specific phone number which we allocate to you at the start of our relationship. This number can accept multiple simultaneous calls meaning that your customers will not get an engaged tone.

Before we take you on as a customer we need to understand your business. Our first stage of "getting to know you" is done over the phone. One of our account managers will speak to you to about your requirements and then take you to "stage two". Stage two in the process is a simple 2 page document that we ask you to complete. This document gives us the vital information to answer your calls correctly. We will ask you:- what your company does, who works there and what their details are so that we can get telephone messages to them, what you would like us to do with cold callers, what you would like us to tell your customers about why you aren't available and other questions which enable us to handle your calls successfully.

Once we have "got to know you" we establish the dedicated number for you to route your phone calls to. This process is immediate which means we can have your telephone answering service up and running on the same day.

It doesn't end here. Once we have secured you as a customer we don't move onto the next sale. Your calls begin to flow into us and we start to become an extension of your company. Taking messages while you are in meetings, on the phone to other clients, on holiday, driving to appointments or even on the golf course. Its not just about taking messages, our company becomes your company, our people become your people and when the phone rings we get excited.